Shipping and Returns

 

Country

Delivery Method

Time

Rate

Australia ($0-$79)

Australia Post Express

1 – 3 Business Days

$9 AUD

Australia ($80 and over)

Australia Post Express

1 – 3 Business Days

Free

New Zealand + World (Under $250)

Australia Post International Standard

5 – 12 Business Days

$19 AUD

New Zealand + World (Over $250)

Australia Post International Express

5 – 7 Business Days

Free

 

 

Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Sahara Jewellery is not responsible for any late, lost or damaged deliveries caused by third-party delivery companies. Sahara Jewellery is not responsible for any late deliveries as a result of delayed shipping due to COVID-19 impacts.

 

 

Change of Mind

Sahara will offer a store gift card to the full amount including the shipping costs we have already paid (if applicable), so you don’t have to pay for shipping twice. If you need a refund, we will refund the cost of the item less shipping costs. We do not offer free return shipping for change of mind returns. Sahara will cover shipping costs in the case of faulty or damaged goods deemed not at fault of the customer.

 

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase in the form of order confirmation.

 

There are certain situations where only partial refunds or no refunds are granted:

 

  • Any item not in its original condition, worn, damaged, scratched or missing parts.
  • Any item that is returned more than 10 days after delivery.
  • We do not offer refunds for pierced earring styles for hygiene reasons.
  • We do not offer refunds for items purchased on sale or with a promo code.

 

Orders Placed with Afterpay

We are unable to refund orders placed with AfterPay due to the cost we incur for offering this service to you. We will instead issue you with a store gift card to the amount of your order.

 

Warranty

We offer 6 month warranty on all items. If you have any issues with your item being faulty, we will offer a store gift card to the full amount paid and we will cover all shipping costs. Any damage due to wear & tear as per our Care Guide will not be covered under warranty.